This Privacy Policy explains how [CINAQO FZ LLC] ("Company", "we", "us") collects, uses, shares, and protects information when you use the CINAQO mobile application and any related websites, services, and support channels (collectively, the "Service").
This Privacy Policy describes how we collect, use, share, and protect information. By tapping "I Agree" (if presented) or by using the Service, you acknowledge that you have read and understood this Privacy Policy.
If you do not want us to process your information as described in this Privacy Policy, you should not use the Service.
Where we rely on your consent for specific processing (for example, optional marketing or precise location), we will request that consent separately, and you may withdraw it at any time.
Controller/Business/Operator: [CINAQO FZ LLC]
Registered address: [OFFICE 201 BUILDING 4 DUBAI STUDIO CITY, PO BOX 502623 DUBAI UAE]
Contact email: [hello@cinaqo.com]
Support email: [support@cinaqo.com]
We collect information in three ways: (a) information you provide, (b) information collected automatically, and (c) information from third parties.
3.1 Information you provide
o Account and profile information (for example: name, username, email address, phone number, password, profile photo, and any optional profile fields you choose to provide).
o Content you submit through the Service (for example: posts, comments, messages, uploads, or other materials) if these features are enabled.
o Customer support information (for example: the content of your requests and any attachments you send to us).
o Marketing preferences (for example: whether you opt in or out of promotional communications).
3.2 Information collected automatically
o Device and technical data (for example: device model, operating system version, language, unique device identifiers, advertising identifiers where permitted, and network information).
o Usage data (for example: pages/screens viewed, features used, time spent, clicks/taps, crashes, and other diagnostic data).
o Approximate location (for example: derived from IP address) and precise location only if you enable it in your device settings and the Service requests it.
o Log data (for example: IP address, timestamps, and access logs).
3.3 Information from third parties
o App stores and payment platforms (for example: confirmation that a purchase occurred, subscription status, and transaction identifiers; we do not receive your full payment card details when you pay through Apple or Google).
o Analytics and crash reporting providers (for example: aggregated usage statistics and performance diagnostics).
o Social log-in providers if you choose to connect them (for example: basic profile information according to your settings with that provider).
We use information for the following purposes:
o To provide, maintain, and improve the Service (including personalization, feature development, and troubleshooting).
o To create and manage your account and authenticate you.
o To communicate with you about the Service (including service messages, security alerts, and support).
o To process purchases and subscriptions (where applicable) and manage entitlements.
o To monitor and help prevent fraud, abuse, security incidents, and prohibited activities.
o To comply with legal obligations and enforce our terms.
o To send marketing communications where permitted by law and in line with your preferences.
If you are in the European Economic Area or the United Kingdom (or a similar jurisdiction), we rely on the following legal bases, as applicable:
o Contract: to provide the Service and perform our contract with you.
o Legitimate interests: to operate, secure, and improve the Service, and to understand how it is used.
o Consent: where we ask for your permission (for example, optional marketing or precise location). You may withdraw consent at any time.
o Legal obligation: to comply with applicable laws and lawful requests.
We share information only as described below:
o Service providers: vendors who help us operate the Service (for example: hosting, storage, analytics, crash reporting, customer support tools, and communications providers). They may process information only under our instructions and for the purposes we authorize.
o App stores and payment partners: to process purchases, manage subscriptions, and confirm transaction status (as applicable).
o Social log-in providers: if you choose to connect a third-party sign-in option.
o Legal and safety: if we believe disclosure is reasonably necessary to comply with law, enforce our agreements, protect the rights and safety of users and the Company, or investigate fraud and security issues.
o Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets.
o With your direction: when you request or consent to sharing.
Your information may be processed in countries other than where you live. Where required by law, we use appropriate safeguards to protect your information (for example, contractual protections for cross-border transfers).
Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information; to object to or restrict certain processing; and to withdraw consent where processing is based on consent.
You can also control certain data collection through your device settings (for example, location permissions and push notifications).
To exercise your rights, contact us at [PRIVACY CONTACT EMAIL]. We may need to verify your identity before responding.
We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and why we collected it.
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
The Service is not intended for children under [13]. We do not knowingly collect personal information from children under this age. If you believe a child has provided us personal information, contact us and we will take appropriate steps.
The Service may include links to third-party websites or services (for example: analytics, payment processors, or social platforms). Their privacy practices are governed by their own policies, not this Privacy Policy.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by appropriate means (for example, an in-app notice). The "Effective Date" at the top indicates when this Privacy Policy was last updated.
If you have questions, requests, or complaints about this Privacy Policy or our data practices, contact:
[CINAQO FZ LLC]
[OFFICE 201 BUILDING 4 DUBAI STUDIO CITY, PO BOX 502623 DUBAI UAE]
Email: [support@cinaqo.com]
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